We've got you covered
There is something so special about being able to get away from it all in your caravan, camper trailer, campervan or motorhome – whether it is a weekend away or a long adventure through red dirt or along stunning coastlines. It stands to reason that caravan and motorhome owners want to know their pride and joy is protected when on the road, in the driveway or in extended storage. This is where CMCA Insurance comes in, offering comprehensive cover for CMCA members that reflects how motorhomes and caravans are used, stored and maintained throughout the year.
CMCA's Board of Directors decided NM Insurance was the right organisation to partner with to create CMCA Insurance and support members with trusted coverage.
"We went through the due process of researching NM Insurance and looking at its history," CMCA CEO Richard Barwick says. "There was a strong belief within the board that NM Insurance was going to provide the specialist knowledge, customer service and financial security needed to develop and grow CMCA Insurance with us.
"Partnerships are important, but strong partnerships are essential. NM Insurance and CMCA have common values, and that's what our members are looking for – something they can rely on. I believe CMCA Insurance will become part of the fabric of CMCA with many member customers.
"We want to give our members the freedom to choose and we want our insurance partner to know our members better, to network with them through our events. The one thing members have always said is that they need to be heard. I feel that through CMCA Insurance, that is the one element that will keep us in front of everyone else in the market."
NM Insurance CEO Lyndon Turner agrees that NM Insurance and CMCA are a strong fit, with aligned values and a desire for mutual growth through insurance that underpins support for CMCA members.
"CMCA Insurance brings together specialist knowledge with straightforward cover and is backed by NM Insurance's proven expertise in caravan and motorhome insurance," Turner says. "We cover over 30,000 RVs across Australia, with five local offices across Australia and New Zealand and a strong network of repairers and partners to help us. CMCA Insurance was a natural progression in our desire to grow within the caravan and motorhome space."
A team effort
A key part of this partnership is the dedicated CMCA Insurance team based within CMCA head office in Newcastle. Turner says, as part of the partnership, it's important for NM Insurance to invest in a local Newcastle team.
"It supports the membership, it supports the product and it increases the frequency of communication and rapport. So, it was certainly a key part of our discussions with the CMCA board to base insurance experts who understand the motorhome and caravan lifestyle within CMCA's environment."
There's reassurance for CMCA members in knowing they can pick up the phone and chat to the CMCA Insurance team, led by Steve Cap, CMCA Insurance's Program Manager.
"Steve is a well-respected insurance professional who understands that these assets are members' pride and joy," Turner says. "He's the right person to steer the ship locally within the Newcastle CMCA office and engage with members building trust over time. We're really pleased with how the CMCA community has already embraced CMCA Insurance, with a number of policies and customers. There's also been a lot of member feedback that we've taken on board."
There when it counts
When you need to make a claim, having clarity and confidence matters, and Turner says CMCA Insurance customers can feel confident in the support available when they need it most.
"Insurance is an intangible product and the time of need when a claim occurs is when you prove that promise," he says. "We've got strong claims policies and procedures behind us and a strong repairer and support network across the country that is already servicing tens of thousands of caravan and motorhome owners. We hold our customers' hands through the claims process and help them get back on the road as quickly as possible. We're proud of our claims teams, and we look forward to hearing feedback from CMCA members when claims occur."
What is clear is that CMCA Insurance is a partnership built on trust, service, shared values, specialist capability and a desire to grow together over time. It means your next adventure starts with cover you can count on.
CMCA Insurance testimonial
"I rang CMCA Insurance on their first day of operation and requested a call back, rather than waiting. David returned the call promptly. He was very friendly and knowledgeable and gave me a quote based on our existing insured amount, with choice of excess and $5,000 contents (previous insurer was only $2,000). Quote was over $600 less than current renewal – a saving of 20 per cent for us and was comparable in cost to a third insurer with less contents cover. Could not fault the service and quick receiving of the full quote via email. It was very easy to complete the full application online (after reading the PDS) and matching our existing renewal date. Great to see layup is also an option now. Certainly recommend others give them a try."
- Kim Templeton V66245
Issued by NM Insurance. Read the PDS and TMD at insurance.cmca.au before purchasing.
